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Support

How can we help?

Find practical answers and contact information here.

Contact support

contact@forecomm.net

Write to us

Tell us how we can help.

Your message will be sent directly to Forecomm support from the ThumbLens server.

Please do not attach documents to this form.

Restore ThumbLens Pro

  1. Open ThumbLens, then the ThumbLens Pro screen.
  2. Tap “Restore purchase”.
  3. Make sure the device uses the Apple or Google account that made the purchase.

A purchase cannot transfer between platforms without a ThumbLens account.

Remove recent documents

From the ThumbLens home screen, use the removal command for the relevant recent session or document. To remove all local app data, you can also delete the app from the device.

The screen stays awake

This prevents locking while presenting a QR. It applies only while a document is open and the app is active. You can turn it off in ThumbLens settings.

Languages

The interface is available in French, English, Spanish, Italian, German, Portuguese, Dutch, Arabic, Hindi, Simplified Chinese, Japanese, Bengali, Korean and Russian. Document OCR currently covers seven Latin-script languages: French, English, Spanish, Italian, German, Portuguese and Dutch.

Read the privacy policy